Mô tả công việc

• To assist Reservation Manager in supervising and training staff within the section
• To Arrange roster for the department
• To be in charge of the department in case the absence of Reservation Manager
• She/he ensures the effective and smooth operation of the reservation system. She/he assists her manager in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.

• Sells hotel rooms and make reservations according to rooms availability, accords the appropriate Corporate Rates that are applicable to Companies or Travel Agents.

• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.

• To follow-up on Billing Letters and send out Confirmation Slip when required.

• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.

• To inform related department of any last minute VIP’s, Suite Bookings or any unusual information concerning the expected arrivals for further action.

• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.

• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Reservation Manager.

• To control room availability / types and to keep relevant departments informed of close-out dates.

• To ensure all room reservations are guaranteed during peak periods and festive seasons.

• To maximize revenue and occupancy by up selling and suggestive selling.

• To ensure all reservations queries are replies within 24hours.

• To implement an effective filling system for different types of correspondences.

• To inform the Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.

• To exercise flexibility in offering room rates during low period.

• To ensure prepayment is received for travel agents / groups prior to its arrival.

Quyền lợi được hưởng

• 5 working days and 2 days off per week.
• Social, health, and unemployment insurance in accordance with Vietnamese labor laws.
• Holiday and Tet bonus, plus a 13th-month salary.
• Annual health check-ups.
• 24/7 accident insurance.
• Meals and uniforms provided during shifts.
• Annual company trips, sports events, and employee engagement activities.
• Career growth opportunities within the Accor Group.
• Exclusive employee rates at Accor hotels worldwide.

Yêu cầu công việc

• Previous experience in hospitals/hospitality environment
• English fluent and relevant degree.
• Computer proficiency.

Yêu cầu hồ sơ

• Submit CVs