Mô tả công việc

• Supervise daily reservation operations to ensure all bookings are handled accurately and efficiently.

• Monitor room availability, rates, booking channels, and reservation records to ensure accuracy and consistency.

• Oversee reservations received via phone, email, hotel website, and online travel agencies (OTAs).

• Handle guest inquiries, special requests, complaints, and reservation discrepancies professionally.

• Coordinate closely with Front Office, Sales, and Revenue Management to optimize room occupancy and revenue.

• Monitor booking patterns, pickup reports, cancellations, and no-shows; prepare reservation reports as required.

• Train, guide, and support Reservation Agents to maintain service standards and operational efficiency.

• Ensure compliance with hotel policies, reservation procedures, and brand standards.

• Support upselling initiatives and promote room categories and packages to maximize revenue.

• Perform other duties as assigned by the Reservations Manager or Front Office leadership.

Quyền lợi được hưởng

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

Yêu cầu công việc

• Diploma or degree in Hospitality Management, Tourism, or a related field.

• Previous experience in hotel reservations, preferably in a supervisory role.

• Good command of English, both written and spoken.

• Strong leadership, communication, organizational, and problem-solving skills.

• Good knowledge of hotel reservation systems, PMS, and online booking channels.

• Detail-oriented, proactive, customer-focused, and able to work under pressure.

• Ability to lead a team and coordinate effectively with other departments.

Yêu cầu hồ sơ

Application form or updated CV.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.