Mô tả công việc

• Lead and manage daily Front Office operations, ensuring smooth and efficient guest services.

• Ensure consistent service standards in line with IHG & Holiday Inn brand standards.

• Oversee check-in, check-out, room assignment, guest requests, cashiering and other Front Office activities.

• Monitor guest satisfaction, feedback and complaints, ensuring timely and professional resolution.

• Work closely with Housekeeping, Reservations, Revenue and other departments to ensure smooth room operations.

• Manage room inventory and coordinate room status to maximize operational efficiency and guest satisfaction.

• Lead, coach and develop the Front Office team, including training, scheduling and performance management.

• Monitor departmental performance, productivity and operating costs.

• Ensure compliance with hotel policies, IHG standards, security procedures and local regulations.

• Prepare and implement Front Office SOPs, standards and operational procedures.

• Support pre-opening activities, including system setup, SOP implementation, team training, room readiness and operational testing.

Quyền lợi được hưởng

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

Yêu cầu công việc

• Minimum 5–7 years of Front Office experience in international hotels/resorts.

• Previous experience as Front Office Manager / Assistant Front Office Manager is preferred.

• Strong knowledge of Front Office operations and hotel PMS systems.

• Excellent leadership, communication and guest service skills.

• Strong problem-solving and decision-making abilities.

• Excellent command of English.

• Hospitality-related qualification is preferred.

• Pre-opening / resort experience is highly preferred.

Yêu cầu hồ sơ

Application form or updated CV.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.