Mô tả công việc

Operations & Service

Supervise day-to-day restaurant operations to ensure seamless and efficient service.

Ensure all service procedures, standards, and hygiene practices are consistently followed.

Monitor table settings, ambience, cleanliness, and readiness of the outlet before and during service.

Assist in handling reservations, seating arrangements, and guest flow management.

Maintain strong floor presence to support staff and resolve issues promptly.

Guest Experience

Greet guests warmly and ensure a high-quality dining experience.

Handle guest inquiries, feedback, and complaints professionally and efficiently.

Ensure special requests, dietary requirements, and guest preferences are accommodated whenever possible.

Team Supervision & Training

Lead, guide, and support the service team during shifts.

Conduct on-the-job training and refreshers to maintain service excellence.

Assist in scheduling, assigning tasks, and monitoring staff performance.

Promote teamwork, positive work culture, and professional conduct.

Administration & Reporting

Assist in inventory control of linen, equipment, chinaware, and operating supplies.

Report maintenance issues and follow up to ensure timely resolution.

Support month-end reports, breakage control, and cost-efficiency initiatives.

Ensure accurate billing procedures and proper cash-handling by team members.

Compliance & Safety

Ensure compliance with food safety, hygiene, and sanitation standards.

Maintain adherence to hotel policies, safety protocols, and operational guidelines.

Quyền lợi được hưởng

• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Yêu cầu công việc

Qualifications & Requirements

Diploma or equivalent education.

Minimum 1–2 years of supervisory experience in a restaurant or hotel F&B outlet.

Experience in 4–5 star hotels is preferred.

Strong leadership and team coordination skills.

Excellent communication and guest service abilities.

Solid knowledge of food & beverage service procedures.

Ability to work under pressure and manage multiple tasks.

Professional appearance, positive attitude, and strong sense of responsibility.

Basic computer skills and POS knowledge preferred.

English communication skills required.

Yêu cầu hồ sơ

For interested applicant, please send your potential CV with subject: " Position - Full name " to hoteljob.vn