Mô tả công việc

JOB DESCRIPTION – TELEPHONE OPERATOR

1. Telephone Operations

Handle incoming and outgoing calls professionally and efficiently.

Operate the PABX system, transfer calls, record messages, and arrange wake-up calls.

Monitor telephone systems and report technical issues promptly.

2. Guest Service

Provide accurate information about hotel facilities, services, promotions, and local attractions.

Handle guest inquiries and requests courteously, ensuring timely follow-up with relevant departments.

Receive and deliver guest messages accurately while maintaining confidentiality.

3. Service Standards and Coordination

Comply with hotel brand standards, Forbes standards where applicable, and departmental SOPs.

Coordinate with relevant departments to fulfill guest requests and resolve service issues.

Maintain professional telephone etiquette and protect guest privacy.

4. Administrative and Emergency Duties

Complete telephone logs, checklists, and shift handover records accurately.

Follow emergency communication procedures and report incidents promptly.

Comply with company policies and safety requirements.

Perform other duties as assigned by the Supervisor or Manager.

Quyền lợi được hưởng

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

Yêu cầu công việc

High school diploma or equivalent; a degree or diploma in Hospitality Management is an advantage.

Previous experience in a hotel or customer service position is preferred.

Good communication skills in English; additional languages are an advantage.

Good telephone etiquette, active listening, and problem-solving skills.

Customer-oriented, courteous, patient, and professional.

Basic computer skills and the ability to operate telephone systems.

Ability to work independently and as part of a team in a fast-paced environment.

Willingness to work shifts, including weekends and public holidays.

Yêu cầu hồ sơ

Application form or updated CV.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment.