Mô tả công việc

About Modern Village Lifestyle
Modern Village Lifestyle is a multibrand hospitality group rooted in the culture and craftsmanship of Vietnam, blending contemporary comfort with authentic local character. We're looking for a Resort Manager to lead daily operations and deliver an exceptional guest experience that reflects our brand's identity.
Role Summary
The Resort Manager is responsible for the overall operation of the resort, overseeing all departments to ensure guest satisfaction, service quality, financial performance, and staff development. This role acts as the on-site leader, balancing operational excellence with the resort's distinct hospitality philosophy.
Key Responsibilities

• Operations Management Oversee day-to-day operations across front office, housekeeping, F&B, wellness, security, landscape, and guest services. Ensure all departments meet brand standards for quality, cleanliness, and service.
• Guest Experience Maintain high guest satisfaction scores by resolving issues promptly, personally engaging with guests, and continuously refining service standards. Monitor reviews and lead response and improvement efforts.
• Team Leadership Manage and develop department heads and staff. Foster a culture of hospitality, accountability, and continuous improvement. Conduct regular performance reviews and staff meetings.
• Financial Performance Manage the resort's budget, control costs, and contribute to revenue through upselling, and ancillary services.
• Sales & Marketing Coordination Work with sales/marketing teams on promotions, and partnerships with travel agents and tour operators.
• Compliance & Safety Ensure compliance with local labor laws, health and safety regulations, fire safety, and licensing requirements. Maintain relationships with local authorities as needed.

Quyền lợi được hưởng

• Competitive salary commensurate with experience
• Performance-based bonus
• Health insurance and statutory benefits per Vietnamese labor law
• Opportunity to shape the operations and culture of a growing boutique hospitality brand
• Annual leave: start with 12 days and plus 1 day every 2 year working.
• Employee discount.
• Other allowance (Team bonding, birthday, marriage,...).

Yêu cầu công việc

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 5 years of hospitality management experience, with at least 2 years in a resort manager or senior leadership role
• Strong knowledge of hotel operations, PMS systems, and revenue management
• Fluent Vietnamese & English required; additional languages a plus
• Proven leadership and team-building skills in a multicultural environment
• Strong financial acumen (budgeting, P&L management)
• Excellent problem-solving and guest-facing communication skills
• Familiarity with Central/Da Lat tourism market is a plus
• Willingness to live on-site

Yêu cầu hồ sơ

• CV