Mô tả công việc

• To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
• Record and process reservations made by phone/fax/email
• Accept wait list reservations
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
• Maintain knowledge of special rates/ offers/ promotions
• Monitor reservation levels and inform Managers of current and future occupancy rates
• Prepare reports as requested (eg to travel agents, business houses etc)
• Prepare reservation sales reports.
• Other tasks as assigned

Quyền lợi được hưởng

• Competitive salary package: Full gross salary & service charge
• Full insurance coverage: Social, health, unemployment insurance based on 100% of your contract salary
• 24/7 accident insurance: Effective from your first working day
• 12 Annual leave per year
• Annual leave entitlement: Calculated from the first day of probation
• Flexible working schedule: 5 working days/week with 2 days off
• Annual salary review
• Internal benefits: Complimentary staff meals, uniform, employee engagement activities, labor union membership & more
• International training & career development opportunities
• A dynamic, professional, and multicultural working environment
• Other benefits in accordance with hotel policies

Yêu cầu công việc

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities.
• Proficient in the use of computer
• Able to read and write English

Qualifications

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

• 1-year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience

Yêu cầu hồ sơ