Mô tả công việc

• Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD).
• Record and process reservations made by phone/fax/email, website and GDS.
• Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
• Maintain knowledge of special rates/ offers/ promotions.
• Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
• Maintain high Signature test call scores.
• Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies

Quyền lợi được hưởng

•  International and professional working environment
•  Competitive salary range
•  Competitive benefit packages

Yêu cầu công việc

Required Skills

• Good communication skills with guests, colleagues, and other parties, while maintaining a positive image of the hotel, brand, and Company.
• Good problem-solving and organizational skills.
• Comfortable using computers and basic office applications.
• Able to communicate in English, both written and verbal.

Qualifications

• High School Diploma or Vocational Certificate in Hotel Management, Business Administration, or a related field.

Experience

• At least 1 year of relevant experience, or 6 months of experience in Reservations, Front Office, or a similar role, with a combination of relevant education and experience considered.

Yêu cầu hồ sơ

•  Nộp hồ sơ ứng tuyển trên Hoteljob.vn.
•  CV and Cover Letter in English