Mô tả công việc

• Handle all incoming and outgoing calls courteously and accurately; respond to guest inquiries and follow up on requests.
• Provide hotel and F&B information, take Room Service orders, and perform personalized wake-up calls.
• Handle guest complaints professionally over the phone and coordinate with relevant departments for resolution.
• Identify VIP, Melia Rewards and repeat guests to deliver personalized service.
• Ensure timely message delivery and issue telephone invoices when required.
• Comply with standard operating procedures, Melia Loyalty programs, and emergency & safety regulations.
• Remain alert to suspicious calls or situations and report immediately to Duty Manager or Security.
• Maintain a clean, professional work area and good coordination with other departments.
• Perform other duties as assigned by supervisors.

Quyền lợi được hưởng

• Competitive salary offered.
• Opportunities to access to a career advancement with one of the world leading hotel group.
• Annual company outing trip.
• Insurance & annual leaves benefits.
• Service charge during 02 months of probation.

Yêu cầu công việc

• Proficiency in English, speaking in Korean is plus point;
• University diploma / Degree in Hospitality Management, Tourism, Business Administration or relevant fields.
• Good knowledge of the office package.
• Knowledge of Customer experience tools will be highly valued.
• Strategic vision, quality and professionalism, proactivity for excellence, strong communication and influence, analytical thinking, service orientation and teamwork.

Yêu cầu hồ sơ

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