Job description
Mô tả công việc
Front Office Night Operations• Handle late check-ins, early check-outs, and guest requests during night shift.
• Maintain a safe, quiet, and well-managed lobby environment.
• Provide professional and courteous service to all guests overnight.
• Monitor security concerns and report unusual incidents to the Duty Manager/Security.
Financial & Audit Tasks
• Balance and reconcile daily revenue transactions from all Front Office and F&B outlets.
• Verify room rates, postings, adjustments, and billing details for accuracy.
• Close the day in the PMS, generating required audit reports.
• Identify discrepancies and report them to the Front Office Manager / Finance team.
• Perform night cash balancing and ensure compliance with accounting procedures.
Reporting & Documentation
• Prepare daily Night Audit reports including revenue summaries, occupancy, and financial variances.
• Update room status and ensure accurate PMS data for the next day.
• Maintain organized audit files for internal control and finance review.
Safety & Emergency Support
• Act as central contact for overnight emergencies following hotel procedures.
• Ensure guest and staff safety by monitoring alarms, entrances, and restricted areas.
• Coordinate with Security on incident responses and guest assistance.
Quyền lợi được hưởng
- Support service charge allowance during pre-opening
- Competitive salary & management benefits
- 2 days off per week
- Full Salary during probation
- Insurance & housing/transport allowance (if applicable)
- Annual leave & performance bonus
- Career growth within the brand
- Social Insurance on full salary
Yêu cầu công việc
Qualifications & Requirements:
• Diploma or degree in Hospitality, Accounting, Business, or related fields.
• 1–2 years of Front Office or accounting-related experience (preferably in hotels).
• Experience with PMS (Opera preferred) is an advantage.
• Strong numerical, analytical, and problem-solving skills.
• Good English communication skills (spoken & written).
• Proficiency in PMS and MS Excel.
• High attention to detail and accuracy.
• Able to work independently with minimal supervision.
• Calm, reliable, and professional during night operations.
• Honest, responsible, and trustworthy.
• Patient, composed, and able to handle pressure or emergencies.
• Service-minded with a positive attitude.
