Mô tả công việc

What Is Your Role

Lead daily Front Office operations to ensure every guest receives a consistent, welcoming, and efficient experience across all Modern Village Lifestyle properties.

Develop, coach, and monitor Front Office teams to maintain service standards, improve guest satisfaction, and support business performance.

What Will You Do

1. Guest Experience

• Oversee check-in, check-out, and guest interactions to ensure smooth, accurate, and personalized service.
• Resolve guest concerns promptly and professionally, turning service issues into positive guest experiences.
• Provide guidance on property facilities, services, promotions, and local recommendations to enhance guest satisfaction.

2. Front Office Operations

• Coordinate daily staffing, shift assignments, and task distribution to ensure seamless operations.
• Monitor reservations, room allocation, guest requests, and operational records to maintain accuracy and efficiency.
• Ensure Front Office areas, equipment, and workstations are organized, functional, and guest-ready at all times.

3. Training & Capability Development

• Deliver onboarding and operational training for new team members, ensuring readiness before independent shifts.
• Conduct refresher training, coaching sessions, and service enhancement programs to continuously improve team capability.
• Identify skill gaps and create practical development plans to strengthen service delivery and operational knowledge.

4. Performance Management

• Monitor individual and team performance through guest feedback, service quality indicators, and operational audits.
• Provide regular coaching, feedback, and corrective guidance to improve productivity and service consistency.
• Support performance evaluations and recommend recognition, development actions, or improvement measures when required.

5. Service Quality & Standardization

• Ensure Front Office procedures, policies, and service standards are applied consistently across assigned properties.
• Conduct routine quality checks and operational reviews to identify gaps and implement improvements.
• Drive consistency in guest experience, communication standards, and problem-solving approaches across locations.

6. Financial & Administrative Control

• Verify daily reports, cash transactions, and payment records to ensure accuracy and compliance.
• Monitor operational documentation and report discrepancies or risks promptly.

Quyền lợi được hưởng

• 13th-month salary
• Annual leave: 12-20 days
• Opportunity to build a capable and inspired workforce for new hospitality
• Participating in social insurance, health insurance, and unemployment insurance according to state regulations
• Evaluation based purely on capacity and rapid growth opportunities

Yêu cầu công việc

What Will You Bring

1. Professional Expertise

• Minimum 2 years of experience in Front Office, Guest Services, or Hospitality Operations, including leadership responsibilities.
• Strong understanding of Front Office procedures, guest journey management, and hospitality service standards.
• Experience in training, coaching, and developing frontline service teams.
• Ability to analyze operational performance and implement practical improvements.
• Proficient in hotel systems, Microsoft Office, and operational reporting.

2. Behavioral Capabilities

• Strong leadership and team coordination skills.
• Effective communication in both Vietnamese and English; an additional language is an advantage.
• Calm and confident decision-making when handling guest concerns and operational challenges.1. Professional Expertise

Yêu cầu hồ sơ

• CV