Mô tả công việc

Strategic Human Resources Leadership

- Develop and implement the cluster-wide HR strategy, policies, procedures, and annual action plans in alignment with business objectives and brand standards.

- Act as a strategic advisor to General Managers and senior leadership on organizational effectiveness, workforce planning, talent management, and people-related business decisions.

- Establish consistent HR practices and service standards across all properties while addressing individual property needs.

- Lead organizational design, manpower structure reviews, job evaluation, and workforce optimization initiatives.

- Support business transformation, organizational restructuring, hotel openings, renovations, and other strategic projects.

- Provide regular HR performance reports, workforce analytics, and strategic recommendations to senior management and ownership.

Talent Acquisition & Workforce Planning

- Oversee the cluster-wide recruitment strategy, manpower planning, and talent acquisition activities to ensure timely and effective staffing.

- Establish recruitment plans, sourcing strategies, selection standards, and talent pipelines for operational and leadership positions.

- Partner with General Managers and Department Heads to forecast manpower requirements, prioritize vacancies, and manage recruitment costs.

- Lead executive recruitment, succession planning, internal mobility, and talent development initiatives for critical positions.

- Oversee pre-opening recruitment strategies, recruitment campaigns, mass recruitment activities, and onboarding plans where applicable.

- Monitor recruitment performance through key indicators, including time-to-fill, recruitment costs, offer acceptance, and staffing readiness.

Learning & Development and Talent Management

- Develop and oversee the cluster learning and development strategy to strengthen technical capabilities, leadership effectiveness, and service excellence.

- Establish leadership development programs, career pathways, talent reviews, and succession plans for key positions.

- Ensure effective onboarding, orientation, brand culture integration, and continuous learning programs.

- Partner with operational leaders to identify capability gaps and implement targeted training interventions.

- Monitor training effectiveness, employee performance, and development outcomes.

- Build a high-performance culture that encourages continuous improvement, accountability, and internal career progression.

 Compensation, Benefits & HR Budget Management

- Lead the development and review of compensation and benefits strategies to ensure market competitiveness, internal equity, and cost effectiveness.

- Oversee salary structures, benefits programs, incentive schemes, annual salary reviews, and compensation proposals in accordance with approved budgets and authorization procedures.

- Prepare and manage the annual HR budget, including recruitment, training, employee welfare, and other HR-related expenditures.

- Monitor manpower costs, payroll expenditure, productivity, overtime, and labor cost ratios against approved budgets.

- Provide workforce cost analysis and recommendations to support financial planning and business decisions.

- Ensure accurate and timely payroll administration and appropriate internal controls across the cluster.

 Employee Relations & Labor Law Compliance

- Ensure compliance with applicable labor laws, employment regulations, social insurance requirements, immigration rules, work permits, and other statutory obligations.

- Oversee employee relations, disciplinary procedures, grievance handling, workplace investigations, and conflict resolution.

- Advise management on employment contracts, employee policies, labor disputes, and employment-related risk management.

- Establish and maintain effective employee communication channels and constructive relationships with employees, employee representatives, and relevant authorities.

- Review and update HR policies, employee handbooks, and procedures to reflect legal requirements and business needs.

- Promote ethical conduct, confidentiality, fairness, diversity, inclusion, and respectful workplace practices.

Employee Engagement, Culture & Retention

- Champion a positive workplace culture aligned with the organization's values, hospitality philosophy, and brand standards.

- Lead employee engagement surveys, analyze results, and ensure effective follow-up action plans.

- Develop employee recognition, well-being, welfare, and retention initiatives.

- Monitor turnover, absenteeism, employee satisfaction, and retention trends, implementing corrective actions where needed.

- Partner with General Managers and Department Heads to strengthen leadership accountability and improve the employee experience.

- Promote a people-first culture that supports exceptional guest experiences and sustainable organizational performance.

HR Operations, Systems & Governance

- Oversee the effective delivery of HR operations across the cluster, including personnel administration, payroll, employee records, attendance, benefits, and HR reporting.

- Ensure accurate workforce data, effective use of HR information systems, and timely submission of required reports.

- Establish standardized HR processes, internal controls, approval workflows, and document management practices.

- Conduct periodic HR audits and compliance reviews to identify risks and opportunities for improvement.

- Ensure consistent implementation of corporate policies, brand standards, owner requirements, and internal approval procedures.

- Drive HR digitalization, process improvement, and operational efficiency across all properties.

 Leadership & Stakeholder Management

- Lead, coach, and develop property HR leaders and cluster HR team members to build a capable, service-oriented HR function.

- Establish clear performance objectives, accountability, and professional development plans for HR team members.

- Build effective working relationships with General Managers, Department Heads, ownership representatives, corporate HR teams, and external partners.

- Represent the HR function in management meetings, workforce planning reviews, and strategic business discussions.

- Provide guidance and support to property HR teams in managing complex employee matters and operational challenges.

- Foster collaboration, knowledge sharing, and consistent HR service delivery across the cluster.

Quyền lợi được hưởng

• Hưởng 100% lương và Service Charge trong giai đoạn tiền khai trương | Receive 100% salary and Service Charge during the pre-opening period.

• Làm việc trong môi trường chuyên nghiệp, thân thiện và năng động | Work in a professional, friendly, and dynamic environment.

• Được đào tạo theo tiêu chuẩn quốc tế của IHG Hotels & Resorts và có nhiều cơ hội phát triển nghề nghiệp | Receive training in accordance with IHG Hotels & Resorts' international standards, with excellent career development opportunities.

• Có xe đưa đón hằng ngày từ trung tâm thành phố Đà Nẵng đến khu nghỉ dưỡng | Daily shuttle bus provided between Da Nang City Centre and the resort.

• Hỗ trợ chỗ ở cho nhân viên ở xa | Accommodation is provided for employees who live far from the resort.

Yêu cầu công việc

Bachelor's degree in Human Resources Management, Business Administration, Hospitality Management, or a related field. A Master's degree or relevant professional HR qualification is an advantage.

Minimum 8–10 years of progressive Human Resources experience, including significant leadership experience in the hospitality industry.

Proven experience as a Director of Human Resources, Cluster HR Director, Director of People & Culture, or equivalent senior HR leadership role.

Experience managing HR functions across multiple hotels or resorts is strongly preferred.

Pre-opening hotel or resort experience is highly desirable, particularly in large-scale or luxury hospitality operations.

Strong knowledge of Vietnamese labor legislation, employment regulations, compensation practices, and HR compliance.

Demonstrated expertise in recruitment, workforce planning, talent management, learning and development, employee relations, and HR budgeting.

Experience working with international hotel brands, ownership groups, and corporate HR structures is an advantage.

Proficiency in HRIS, payroll systems, workforce analytics, and Microsoft Office applications.

Excellent English communication skills, both written and spoken.

Yêu cầu hồ sơ

Application form or updated CV.

Copy of Citizen Identity Card (ID).

Copies of relevant certificates or qualifications (if any).

Additional documents will be required upon successful employment