Mô tả công việc

Spa Operations & Guest Experience

• Supervise daily operations of BLUE Spa to ensure smooth, efficient, and professional service delivery.

• Ensure all spa services are delivered in accordance with approved treatment protocols and brand standards.

• Handle guest inquiries, feedback, and complaints in a professional and service-oriented manner.

• Monitor service quality and ensure consistent guest satisfaction.

Team Supervision & Development

• Supervise spa therapists, receptionists, and attendants during shifts.

• Support staff scheduling and ensure adequate manpower coverage.

• Provide on-the-job training, coaching, and performance feedback to spa team members.

• Ensure staff grooming, conduct, and professionalism meet brand standards.

Sales, Revenue & Administration

• Support spa revenue targets through service and product upselling.

• Monitor daily sales, bookings, and utilization of treatment rooms.

• Assist in inventory control of spa products, linen, and supplies.

• Prepare operational reports as required by management.

Hygiene, Safety & Compliance

• Ensure strict compliance with hygiene, health, and safety regulations.

• Monitor cleanliness and maintenance of treatment rooms, spa facilities, and equipment.

• Ensure adherence to spa SOPs, health standards, and hotel policies.

Coordination & Support

• Coordinate with Front Office, Housekeeping, and Engineering for seamless spa operations.

• Assist the Spa Manager with special promotions, events, and operational initiatives.

• Perform other duties assigned by management.

Quyền lợi được hưởng

• Competitive salary & management benefits
• 2 days off per week
• Full Salary during probation
• Insurance & housing/transport allowance (if applicable)
• Annual leave & performance bonus
• Career growth within the brand
• Social Insurance on full salary

Yêu cầu công việc

Qualifications & Requirements

• Diploma or certification in Spa Therapy, Wellness, Hospitality, or related fields.

• Minimum 2–3 years of experience in spa operations; supervisory experience preferred.

• Experience in a 4–5 star hotel or luxury spa environment is required.

• Knowledge of TUI BLUE or international spa standards is an advantage.

• Strong leadership and supervisory skills.

• Excellent guest service and communication skills.

• Good sales awareness and ability to upsell services and products.

• Strong organizational and problem-solving skills.

• Ability to work under pressure and manage daily operations.

• Good command of English; additional languages are an advantage

Yêu cầu hồ sơ

For interested applicant, please send your potential CV with subject: " Position - Full name " to hoteljob.vn