Mô tả công việc

Support the Spa Manager in running the Resort Spa’s daily operations, leading the team to deliver an exceptional guest experience and achieve sales targets.

Key Responsibilities

Operations & Service Standards

• Assist the Spa Manager in managing the Spa’s daily operations.
• Handle operational issues promptly to ensure an excellent guest experience.
• Monitor operations and recommend improvements to service standards.
• Ensure all work meets required standards and is completed on time with minimal supervision.

Team Leadership & Training

• Lead, motivate and support therapists and sales consultants to achieve outlet sales targets.
• Deliver therapist training in line with the training calendar approved by the Spa Manager.
• Monitor staff performance and provide regular feedback.

Sales & Guest Relations

• Conduct sales consultations when required.
• Build strong relationships with guests and handle inquiries professionally.
• Anticipate guest needs and go the extra mile to exceed expectations.

Financial Support

• Assist the Spa Manager with P&L management.
• Support the preparation of the annual departmental budget, including revenue and expense forecasts.
• Contribute to pricing decisions and departmental goal-setting in line with the resort’s overall strategy.

Professional Conduct

• Maintain the highest level of discretion and guest privacy.
• Speak in a calm, soft tone with guests and colleagues, in person and on the phone.
• Maintain a quiet, relaxing atmosphere in treatment areas.
• Meet attendance and grooming standards, and follow all policies and procedures.
• Work flexible hours, including overtime when business requires.

Teamwork & Growth

• Build trust and strong working relationships across teams and departments.
• Stay open to new ideas, adapt positively to change and perform well under pressure.
• Actively seek feedback and opportunities for self-development.
• Understand and appreciate the international nature of the hospitality business.

Quyền lợi được hưởng

• Competitive salary package.
• A friendly and dynamic working environment.
• Service charge paid from the probation period.
• Social insurance upon completion of the 2-month probation.
• Other benefits in accordance with Vietnamese Labor Law.

Yêu cầu công việc

• 1–3 years of experience in Spa or premium guest service management, preferably at a 4- or 5-star hotel or resort.
• Strong leadership, supervisory and team management skills, with the ability to inspire and motivate staff.
• Solid knowledge of Spa operating procedures, products, treatments, and hygiene and safety standards.
• Excellent communication and problem-solving skills, with the ability to handle complex situations professionally.
• Professional demeanor, strong sense of responsibility and a genuine commitment to outstanding guest service.
• English communication skills.

Yêu cầu hồ sơ

• Pls send your updated CV via Hoteljobs